Meet Sophie Lee, Service Co-ordinator


Sophie Lee is our service co-ordinator. She is based out of the main office and has a key role as the link between the service engineers and the client base we serve. Her responsibilities include

  • Scheduling Service visits with clients
  • Ordering Equipment
  • Keeping engineer’s diaries up to date
  • Getting feedback from clients on our level of service on site
  • Maintaining the company database
  • Co-ordinating with engineers

In Sophie’s own words,

I’m born and raised in Plymouth and have been working for Universal Fire & Security for 8 months. My role within the company keeps me very busy but in my spare time I enjoy going on walks with my partner and our fluff ball dog named Frank who after two years has finally gotten over his fear of water – proud parent moment! I like to finish the day with a milkshake and Disney movie on the sofa